How can we help?
Onboarding questions, account changes, billing, or a reporter who needs help — the KeepSafe team is here for it.
Find an answer fast
Most queries fall into one of these areas. Pick the one closest to yours.
Onboarding & verification
Setting up your organisation, uploading proof of identity, completing the Companies House, Ofsted or CQC check, going live with reporters.
Accounts & access
Adding or removing safeguarding leads, transferring ownership, changing roles, recovering a sign-in, enabling SSO.
Reports & cases
Receiving notifications, assigning cases, exporting an audit trail, retention rules, the 90-day holding policy.
Billing & plans
Upgrading or downgrading, invoices, VAT, purchase orders, multi-school trust pricing, end-of-year renewals.
Branding & customisation
Uploading your logo, setting brand colours, tailoring the welcome message, configuring the reporter landing page.
For reporters
Checking the status of a report, retrieving a reference code, contacting the safeguarding lead at your organisation directly.
Talk to the support team
Real people. UK-based. Trained in safeguarding workflows. Most replies arrive within one working day.
Open a support ticket
Looking to start fresh?
If you haven't registered your organisation yet, that's a different journey.
Register your organisationThis isn't a support issue?
If someone is in immediate danger, call 999.
For safeguarding concerns, call the NSPCC on 0808 800 5000.
Service status
Keep Safe runs on UK-based, GDPR-compliant infrastructure with 99.9% uptime targets. If you suspect an outage, check our status page before opening a ticket — and if something is wrong, you'll see it there first.