From concern to resolution
KeepSafe guides reporters through every step, and gives your safeguarding team everything they need to respond.
The report lifecycle
1. Open the app
The reporter finds their organisation in the Keep Safe directory. No account required — they can report anonymously straight away, or sign in for follow-up contact.
2. Guided chat
Our calming, step-by-step chat assistant asks the right questions: What type of concern? How urgent? Any contact details? The reporter never has to face a blank form.
3. Encrypted submission
The report is encrypted end-to-end and submitted to the organisation's secure dashboard. Anonymous reports contain no personally identifiable information.
4. Safeguarding team notified
The designated safeguarding lead receives an instant notification. They can view, assign, and escalate reports — all from a secure admin panel.
5. Review and action
The team reviews the report, adds internal notes, and takes action. Every step is logged in a tamper-proof audit trail for compliance and accountability.
6. Resolution and follow-up
If the reporter signed in, the team can send updates. Anonymous reporters can check their report status using a unique reference code.
Built on trust
Safeguarding data demands the highest standards. Here's what we do.
End-to-end encryption
Reports are encrypted on the device before submission. Only the designated safeguarding team can decrypt and read them.
True anonymity
Anonymous reports contain zero personally identifiable information. No IP addresses, no device fingerprints, no metadata leaks.
Tamper-proof audit trail
Every action — submission, view, assignment, note — is logged immutably. Perfect for regulatory audits and compliance checks.
UK data residency
All data is stored on UK-based servers, fully compliant with UK GDPR, the Data Protection Act 2018, and KCSIE guidelines.
What can be reported?
Keep Safe covers all key safeguarding categories, with room for anything else.
Bullying
Physical, verbal, or social bullying — including cyberbullying and online harassment.
Welfare
Concerns about someone's health, wellbeing, living conditions, or emotional state.
Online Safety
Grooming, exploitation, inappropriate content, or any digital safeguarding risk.
Discrimination
Unfair treatment, bias, racism, or any form of discrimination in the workplace or classroom.
Self Harm
Concerns about someone at risk of self-harm or suicidal ideation. Triggers immediate priority handling.
Other
Anything that doesn't fit the categories above. Free text allows full context to be shared.
Smart Policy Detection
Upload your safeguarding documents and KeepSafe automatically classifies them, checks them against current statutory guidance, and tells you what's missing.
Auto-classification
Drop in a folder of mixed PDFs and Word docs. KeepSafe identifies child protection policies, behaviour policies, e-safety, low-level concerns, code of conduct and more — no manual tagging.
KCSIE & Ofsted alignment
Each policy is checked against the current KCSIE framework and Ofsted inspection handbook so you can see compliance gaps before an inspector does.
Version drift alerts
When statutory guidance updates, KeepSafe flags every policy that needs a refresh — including the specific clauses that have changed.
One source of truth
Staff, governors, and inspectors get a single, always-current policy library — no more chasing the latest version over email.
The 90-day holding policy
When a report is submitted to an organisation that hasn't yet verified their KeepSafe account, we hold it securely for up to 90 days. During this time:
- The report is encrypted and held securely in our system
- No one can read it until the organisation verifies
- We notify the organisation that a report is waiting
- We encourage them to verify their account urgently
- If they don't verify within 90 days, the report is securely deleted
This ensures reports are never lost — and organisations are incentivised to take safeguarding seriously.